Training

Admin courses

Due to a high number of delegates not turning up for training course that they have booked. ITASS have a cancellation charge policy within the Service Level Agreement, any delegates failing to cancel the course within 48 hours will be charged.

The failure of delegates to turn up on the courses denies others of attending, we currently have a waiting lists for courses and if cancellation notices are given, available places can be offered to someone who is able to attend. Delegates who do not attend a course, if they have failed to notify us of cancellation within 48hrs of the course date, will be charged 50% of the cost of the non-subscriber rate for the particular course.

We do however understand that under certain circumstances, places may have to be cancelled at late notice, and charges maybe waived at ITASS's Senior Managers discretion. We are aware that many schools book delegates on courses many weeks in advance of the course date therefore we send the following reminders to schools:

• Weekly email reminders, listing all staff booked on to ITASS courses two weeks and one week in advance of the course date, are sent to School’s Admin email account;
• Weekly email reminders, two weeks and one week in advance of the course date are sent to the email account provided for the delegate at point of booking;

I would therefore ask you to ensure that any staff booked onto courses either attend or advise ITASS outside the 48hrs if they will be cancelling.