Course Cancellation Policy
Due to the high volumes of people booking on course and then not turning up we have been forced to introduce a course cancellation policy. Please see the email below sent from Clare Watson to All Schools on the 29th September 2006.
Colleagues
We have noted that an increasing number of school staff have been failing to attend ITASS courses that they have been booked on to. In the majority of these cases we have not been notified in advance that the place is no longer required. As many of our courses have waiting lists this means disappointing someone who may have been able to attend.
Recently, one trainer had prepared to deliver a course to 16 delegates and only 5 people attended.
Under our current SLA agreement there is no charge for cancellation of course bookings, however we do ask you to provide us with sufficient notice to offer a place to someone else. We also understand that under certain circumstances, places may have to be cancelled at late notice.
ITASS have therefore been forced to introduce a charge to schools for any delegate who does not attend a course if they have failed to notify us of cancellation within 48hrs of the course date, the charge will be 50% of the cost of the non-subscriber rate for the particular course.
We are aware that many schools book delegates on courses many weeks in advance of the course date therefore we send the following reminders to schools: -
Weekly email reminders, listing all staff booked on to ITASS courses two weeks and one week in advance of the course date, are sent to School’s Admin email account. Weekly email reminders, two weeks and one week in advance of the course date are sent to the email account provided for the delegate at point of booking.
I would therefore ask you to ensure that any staff booked onto courses either attend or advise ITASS outside the 48hrs if they will be cancelling.
Thank you for your co-operation in the this matter.
Regards
Clare
Clare Watson
Deputy Head Education ICT / Service Delivery Manager
ITASS
Direct Line: 020 8430 6366
Internal: 47521